Privacy Policy

Who we are

Our website address is https://fibredeliveryplatform.com. You can contact us via email at info@coanetwork.co.uk or telephone at (+44) 7877335581.

Scope

This Privacy Policy sets out what we will do with any personal information we collect from or about you, or that you provide to us, when you use our website and/or it’s services.

This Privacy Policy applies to the processing by us of personal information (defined below) relating to you, being a user who accesses and/or uses our website and/or it’s services.

What personal information we collect and why we collect it

We may collect information such as your IP address, unique device identifier, the type of device used to access our Website including the hardware model and settings, operating system type and version, browser language, system activity, and crashes.

We collect your personal information when you access the content and/or services on our website or send us an enquiry via our contact form.

We use the information we collect to provide, maintain and improve our website, to provide current, and develop new, services, and to protect us, our services and our users.

We may use your personal information to retain and make available to you information on our website. We may use your personal information to fulfil your requests for certain services and to diagnose and deal with technical issues and user support queries and other user queries. We may also use your personal information to detect, prevent or deal with actual or alleged fraud, security or the abuse, misuse or unauthorised use of our website. Your personal information may also be used for customer relations.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Who we share your data with

The services we offer on our website may use services offered by industry-leading and/or established third-parties. We may also use third-party services to improve your overall experience of the services offered on our website.

Our servers hosting our website content and your data at rest may be in a jurisdictions that is outside the country from which you access the services and may be outside your country of residence. The security statement of our website hosting company can be found here.

How long we retain your data

We retain your information for business administration and legal purposes, unless you send us a request to erase all the data we have on record for you. See the section below explaining what rights you have over your data for more information about how to erase your data permanently.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

To request an export of all the data we hold about you or to request an erasure of all personal data we hold about please send us a message or email of your request. As soon as we receive your request we will send you a confirmation email before fulfilling your request for export or erasure.

How we protect your data

All data you submit to us during login, password resets, on our contact us form, comments and during the payment process is encrypted and transmitted to us in accordance with the latest technology.

You are able to contact us via email but please note emails are not always encrypted and you as the customer must ensure that they are encrypted. We can therefore not assume any responsibility for the security of transmission of your emails from the sender to receipt on our server and therefore recommend using our online contact us form to make contact or call us.

Our webserver hosting provider implements industry best practices and standards to ensure our website content and your data at rest is protected at all times.

What data breach procedures we have in place

In the event of a data breach we will contact you using your preferred method of contact as specified on your profile to inform you of the breach and the nature thereof. We will initiate immediate protocols with our hosting provider and web security partners to identify the extent of the breach and the actions required to restore our website, service and your data.

Changes to this Privacy Policy

We will occasionally update our privacy policy. Where appropriate we will notify you using your preferred method of contact as specified on your profile of any significant updates to our privacy policy. This may include phone, SMS, e-mail or interactive social media. We encourage you to periodically review our privacy policy to be informed of how we use your information.

This Privacy Policy was last updated on 31 January 2022.

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